Help centre

    From first assistant to your first live conversation

    Follow the complete setup flow for your website chatbot, notifications, and human replies. No complex installation is required.

    1

    Create your assistant

    Choose a name, welcome message, appearance, and the behaviour you want visitors to experience.

    2

    Add your business knowledge

    Upload useful files, add website URLs, and maintain the questions your customers ask most often.

    3

    Publish it on your website

    Copy one JavaScript snippet and paste it before the closing body tag on the pages where the assistant should appear.

    4

    Allow notifications

    Enable browser notifications on your computer or sign in to the Android app so new activity can reach you.

    5

    Open and respond

    Review the conversation in your workspace and reply when a visitor needs a person.

    Add the plugin to your website

    1. 1. Open Dashboard → Integration Center.
    2. 2. Select the assistant you want to publish.
    3. 3. Copy the generated JavaScript embed code.
    4. 4. Paste it before </body> and publish your website.
    5. 5. Visit the site and test the floating chat button.
    See website chatbot details

    How notifications reach you

    When new conversation activity occurs, Firebase Cloud Messaging can deliver a push notification to the devices where you are signed in and notifications are enabled.

    Browser notifications on supported desktop and mobile browsers
    Push notifications in the Android app
    A notification opens the relevant workspace so you can review and reply
    iOS app notifications are coming soon
    Get the Android app

    Common questions